Bilingual Customer Service Specialist

Elevate your career as a Bilingual Customer Service Specialist with a focus on client satisfaction. Deliver exceptional support in both English and French from our Toronto base or remotely in Montreal.

As part of the team, you will report to the Senior Customer Care Manager and play a key role in managing service requests and conducting effective customer communications. We value candidates with at least three years of experience in customer service, adept at resolving inquiries efficiently and maintaining strong relationships with clients and field teams.

Key Responsibilities:

• Provide top-notch customer service on every interaction

• Respond to inquiries across phone and electronic channels

• Resolve issues promptly and escalate when necessary

• Handle customer complaints with professionalism

• Support peer mentoring within the team

Requirements:

• Fluent in French and English

• Minimum three years of customer service experience

• Strong communication and multitasking abilities

• Experience with routing and dispatch preferred

• Ability to work independently and in teams

Drive customer loyalty and excellence in a bilingual environment, ensuring a world-class service experience.
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