Bilingual Claims Service Ambassador Wawanesa

Become a Bilingual Claims Service Ambassador at Wawanesa, where you’ll enhance member satisfaction through effective claims processing and communication. Deliver empathetic support across various inquiry channels each day.

Wawanesa is seeking a Claims Service Ambassador to manage inbound and outbound inquiries for auto and property claims. This role requires delivering exceptional customer service, communicating effectively in both French and English, and maintaining a detailed claims diary system. Your investigative and analytical skills will be key in evaluating losses and determining liability for claims.

Key Responsibilities:

• Guide members through the claims process with empathy

• Ensure proactive communication across various platforms

• Adjust claims and interpret policy wordings within scope

• Coordinate services with external vendors and partners

• Maintain accurate documentation of claim activities

Requirements:

• 2–3 years of customer service experience

• Bilingual in French and English

• Strong communication and analytical skills

• Proficient in Microsoft Office Suite and MS Teams

• Detail-oriented with excellent time management

Bring your skills in customer service, claims handling, and bilingual communication to Wawanesa today.
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