CMC - Junior Operator; un

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

• Competitive Starting Pay
• Global Advancement Opportunities
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Defined Contribution Pension Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Competitive Retirement Saving Plans
• Employee Assistance Program

• Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
• Monitor alarm and remote access systems, telephones, CCTV camera systems
• Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties
• Properly document all alarm handling procedures within the alarm screens
• Must be able to adhere to standard operating procedures and special instructions
• Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
• Respond to incoming emergency calls for elevators, crisis lines and incident management lines
• Document incident reports according to customer and department requirements
• Interact with external and internal customers and other agents
• Contribute to the development and growth of a service culture
• Strive to improve something in area of responsibility every day
• Support and participate in continuous improvement processes

• Must be ready to work either days, evenings or nights. Permanent shifts are offered in order of seniority. Most rotations require working one weekend out of two.
• High School Diploma or GED required.
• Call center experience preferred. Security experience is also preferred.
• Intermediate computer knowledge, able to type a minimum of 25 words per minute.

• Professional communication skills, both written and verbal.
• Intermediate computer knowledge including Microsoft Windows.
• Able to multi-task in a fast-paced work environment.
• Comfortable handling potential emergency situations.
• Strong organizational skills, detail orientation.

4-to-6-week training provided by the company during a day schedule

Pay Range: 21$ hourly rate determined by the CBA/rate sheet. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit