Bilingual Customer Service Representative at NCR

Join NCR Atleos as a Bilingual Customer Service Representative, providing top-notch support in English and French. Play a key role in addressing customer inquiries and maintaining terminal operations.

Reporting to the Customer Service Manager, you will act as the first point of contact for customer calls in both languages. This role emphasizes effective communication, strong problem-solving skills, and the ability to navigate complex systems. As a representative, you will manage voicemails, respond to inquiries, and assist in various operational tasks.

Key Responsibilities:

• Handle customer inquiries in French and English

• Manage voicemail and Info Email inbox actively

• Open and dispatch service calls in the ERP system

• Review and follow up on open calls efficiently

• Conduct investigations for cardholder issues

Requirements:

• Minimum 1 year in a bilingual call center

• Excellent verbal and written communication in both languages

• Proficient in Microsoft Office applications

• Strong attention to detail and time management skills

• Ability to work independently and collaboratively

Deliver high-quality service and support effectively for NCR's diverse customer base.
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