Work for Canada's Only 24/7 Travellers Emergency Call Centre
At TEH we're a dynamic organization and growing each year. We're looking for enthusiastic travel professionals to join our award‑winning company and Call Centre team.
Join our team and work in a fun and friendly environment with our agents that strive to deliver the best customer service available to all of our clients.
Benefits- Competitive compensation package and group benefits
- Extensive destination training
- Excellent career opportunities
- Highly motivated sales environment
- Opportunities for advancement
If you are passionate about travel, are sales‑driven, and adept at working in a fast‑paced environment, then this could be the position for you! The ability to work varying shifts may also be required. In return we offer a fun, friendly, casual environment with attractive benefits.
We breed success because we care Hiring Positions 15 Full and Part‑Time Corporate Specialists (Across Canada)You'll be working with our Call Centre Team and will be making a great career choice. We provide in‑house training and continuous learning for our role as a Customer Service Agent. As part of our award‑winning company and team you'll be responsible to perform all tasks of a travel agent when managing our clients' calls. Your main role is to use your expertise and serve our clients' emergency requests with the best customer service levels possible.
Qualifications– Ideal candidates will have:
- Minimum 1 year experience in a call centre environment and/or minimum 3 years corporate travel sales experience
- Exceptional customer service skills
- Proficient on Apollo/Amadeus, Gallileo and Sabre GDS systems and Microsoft Office Suite
- Work well under pressure in a fast‑paced environment
- Must be a team player
- Able to figure out ADD CALLS, refunds and exchanges
- Price PNRs with or without corporate discounts
- Able to work evenings and weekends
- Strong communication skills
- Highly self‑motivated and able to multi‑task
- Bilingualism an asset
The Call Centre Supervisors role is to manage and develop the call centre team with implementing processes, training and team building to run a call centre team at the highest performance level to provide excellent customer service to our clients.
Qualifications – Ideal candidates will have:- All the Corporate Specialists qualifications PLUS
- Minimum 2 years in a supervisory role in a call centre environment and/or minimum 5 years corporate travel sales environment
- Ability to make quick decisions, multi‑task and great problem‑solving skills
- Knowledge required to assist front‑line staff with any issue customer service or CRS related in all systems
- Leadership skills to mentor staff
- Ability to train, coach and provide staff with communications and feedback
- Strong communication skills
A person who promotes and represents travel related companies and corporate organizations.
Qualifications – Ideal candidates will have:- Full PML – Broad based large agency skills
- Top Level
- Marketing, Legal and Finance experience
- Strong background in corporate travel
As a Ticketing Agent you will issue clients tickets through the various GDS systems. As a ticketer you will respond only to call centre agents and issue exchanges, refunds, corporate discounts and GST exempts for domestic and international travel.
Qualifications – Ideal candidates will have:- Minimum 2 years experience issuing long haul tickets, snap codes, QREX, refunds and multi‑airline itineraries ex Canada/US
- Able to work evenings and weekends with minimum supervision
- Proficient on Apollo/Amadeus, Gallileo and Sabre GDS systems and Microsoft Office Suite
- Strong communication skills and able to multi‑task
We thank all candidates for their interest; however only those selected for an interview will be contacted.
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