Customer Service Representative at ICICI

Deliver exceptional service as a Customer Service Representative us on client needs, transaction accuracy, and outreach to enhance customer experience while adhering to all policies.

In this position, you will provide comprehensive customer service, process transactions efficiently, and proactively address client concerns.

Your role includes maintaining in-depth knowledge of bank products to assist customers effectively and facilitate self-service banking solutions.

Key Responsibilities:

• Provide superior customer service in a friendly manner

• Process transactions quickly and accurately

• Resolve client issues promptly and effectively

• Maintain adherence to bank policies and regulations

• Identify and refer potential sales opportunities

Requirements:

• Strong knowledge of banking products and services

• Excellent communication and interpersonal skills

• Attention to detail for error-free transactions

• Ability to adhere to compliance policies and procedures

• Experience with customer service in a banking environment

Enhance client interactions, transaction efficiency, and service quality as part of the ICICI team.
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