Hybrid Collections Representative

Join Transworld System Canada Inc. as a Hybrid Collections Representative in Toronto. This role involves contacting consumers, answering inquiries, and negotiating repayment plans to enhance financial literacy.

Transworld System Canada Inc. is seeking passionate Collection Agents who are ready to take on responsibilities in Major Banks, Government, and Telecommunications portfolios. Candidates must possess strong communication skills, excellent phone etiquette, and acute computer capabilities to succeed. This role requires collectors to document interactions thoroughly while adhering to security protocols and legal guidelines to ensure compliance.

Key Responsibilities:

• Contact consumers to collect overdue accounts

• Answer questions and provide account details

• Negotiate repayment arrangements effectively

• Update consumer information promptly

• Document call results accurately

Requirements:

• Strong communication and phone etiquette

• 3+ years in 3rd party collections or 1 year in student loan servicing

• Ability to exceed performance standards

• High-speed internet with ethernet connection

• Smart device compatible with Microsoft Authenticator

Utilize your negotiation and communication skills to help consumers manage their accounts with Transworld System Canada Inc.
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