Customer Support Specialist at Teleperformance

Elevate customer satisfaction with Teleperformance as a Customer Support Specialist I in Toronto. Deliver omnichannel support while building strong relationships with dental offices.

This role, based at the Toronto office, requires 90 days on-site followed by a hybrid model. You will manage customer orders, handle billing inquiries, and support product navigation. Strong communication skills and a detail-oriented approach are essential for succeeding in this dynamic environment.

Key Responsibilities:

• Build and maintain relationships with dental office clients

• Process orders and manage entry workflows efficiently

• Provide support via voice, chat, and email channels

• Handle product FAQs and guide customers effectively

• Maintain accurate CRM documentation of interactions

Requirements:

• High school diploma or equivalent education

• 1–2+ years of customer service experience

• Proficient in CRM systems and Microsoft Office

• Strong written and verbal communication skills

• Ability to manage repetitive, high-volume tasks

Bring your problem-solving skills and dedication to enhancing customer experiences at Teleperformance in Toronto.
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