Bilingual Customer Service

Position: Bilingual Customer Service Role at Accerta
Elevate your career as a Bilingual Customer Service Representative with Accerta in a hybrid work environment. Provide exceptional client support in both English and French, ensuring accurate and professional communication across various platforms.

This full-time, permanent role within Accerta’s Contact Centre requires two years of experience in customer service or a related field. You will engage with clients through phone, chat, and email, addressing inquiries, while maintaining a high standard of service. Being fluent in both languages is essential for resolving client issues and delivering quality assistance.

Key Responsibilities:

• Deliver client service in English and French across all communication channels

• Respond promptly to inquiries and identify client needs

• Maintain detailed records of client interactions

• Conduct follow-ups to ensure first-contact resolution

• Collaborate with teams to enhance client experience

Requirements:

• Minimum 2 years of customer service experience

• Fluency in English and French

• Strong communication skills

• Knowledge of benefit administration is an asset

• Proficient in Microsoft Office and CRM systems

Provide top-tier bilingual support and make a difference at Accerta today.
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