We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.
If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
Who we are looking for:
We are looking for a strategic, customer-focused Communications Manager to join the Service Communications team. The successful candidate will lead service and transactional communications that inform, support, and engage customers across key moments in their journey.
This role is responsible for delivering clear, timely, and customer-centric communications related to product orders, account changes, service updates, incidents, and customer experience initiatives. The ideal candidate is an exceptional writer and communicator who can translate complex operational information into simple, actionable messaging that supports both the customer experience and business objectives.
The successful candidate thrives in a fast-paced environment, brings a strong focus on process and flawless execution, and can effectively influence and collaborate with stakeholders at all levels across the organization.
The Communications Manager partners closely with Customer Service, Operations, Product, Marketing, Digital, Legal, and Regulatory teams to ensure communications are accurate, customer-focused, and aligned with Rogers’ brand voice.
What You’ll Do:
- Lead customer communications programs end-to-end in support of Rogers’ commitment to delivering a best-in-class customer experience
- Develop and execute customer communication strategies that support operational priorities and customer experience objectives
- Create clear, concise, and customer-friendly communications for:
- Customer transactions and journeys
- Wireless, internet, TV, and home service updates
- Service disruptions and incidents
- Fraud awareness and customer education
- Ad hoc customer support communication
- Translate complex operational or technical information into compelling, easy-to-understand content for different customer audiences
- Develop integrated communication plans that support customer experience and operational initiatives
- Create messaging that is transparent, empathetic, action-oriented, and aligned to brand tone of voice
- Collaborate with cross-functional partners including Operations, Customer Care, Digital, Product, Legal, Compliance, Brand, and Regulatory teams
- Provide strategic communications counsel and recommendations to business partners and senior leaders
- Manage communication approvals, timelines, and execution in fast-moving environments
- Participate in cross-functional meetings to align customer journeys, messaging, timing, and delivery channels
- Liaise with internal and external partners to ensure communications consistently reflect the Rogers brand voice
- Monitor communication effectiveness and customer engagement metrics and identify opportunities for continuous improvement
- Drive simple, transparent customer communications while considering customer experience, operational impacts, and business outcomes
- Support the development of presentations, communication playbooks, and project plans
What you bring:
- 5–8+ years of experience in customer communications, service communications, customer experience, or corporate communications
- Exceptional writing, editing, and verbal communication skills
- Proven ability to simplify complex operational or technical information into clear, customer-friendly language
- Experience managing communications in operational or customer-facing environments
- Strong stakeholder management and cross-functional collaboration skills
- Excellent project management skills with the ability to manage multiple priorities under tight timelines
- High…
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: