Donor Care Representative

Salary Range: $48,000.00 To $48,000.00 Annually

Job Title: Donor Care Representative

Vacancies: This posting is for (1) current vacancy

Location: Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC | Québec, QC

Work Model: Hybrid Work Model

Salary Band: 2 ($48,000 CAD/annum)

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, provide a caring support system for everyone affected by cancer and advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.

We are seeking an enthusiastic and driven Donor Care Representative. In this role, you will act as an ambassador for all CCS supporters, handling inbound donor calls that support fundraising and stewardship programs. You will receive comprehensive training and development opportunities to advance your career at Canada’s largest national cancer charity. Full of dynamic energy, passion for exceptional customer service, and interest in the fundraising sector, you could be the ideal candidate.

• Provide exceptional customer service via phone
• Support inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
• Maximize event fundraising by supporting special event participants with the set‑up of their online profiles and the use of online fundraising tools
• Meet or exceed monthly key performance targets including service level, revenue, and call quality
• Accurately process donations and update donor contact/donation information utilizing internal CRM systems
• Demonstrate passion for Canadian Cancer Society’s mission

• Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations
• Review and comply with the Health and Safety Policy

• Work closely and interact with other teams, and have the ability to perform duties independently
• Work with confidential issues and data
• Involve significant computer and telephone use at the same time
• Require a high degree of concentration to ensure accuracy of data entry

• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Must be flexible to work full‑time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST
• Starting wage of $21.50 with competitive benefits
• Other duties as assigned

• Bilingualism (French/English) is required due to the organization’s nationwide operations and the need for effective communication across various regions
• Completion of related post‑secondary education, or equivalent combination of education and experience
• Highly developed customer service, communication, and problem‑solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
• Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first‑call resolution
• Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
• Experience working in MS Office, Sales Force, Luminate Online, or other online fundraising software is an asset
• Ability to work in a fast‑paced, multi‑tasking team environment
• Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance, and a fulfilling work environment where your efforts make a meaningful impact daily.

We celebrate individuality and the strength of…