Bilingual Call Centre Customer Service Rep - ESC

ESC Corporate Services Ltd.
Location: Toronto, Ontario
Status: Two (2) Full-time Permanent Current Vacancies
Salary Range: $42,250 - $51,750 per year. Exact compensation may vary based on qualification, experience and education.
Closing Date: July 12, 2026

ESC is an experienced provider delivering solutions across public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management.

Shift

Schedule:

Two full‑time shifts, Monday through Friday, with a hybrid in‑office schedule.

• Shift A (1 candidate): 8:00 a.m. – 4:00 p.m.
• Shift B (1 candidate): 12:00 p.m. – 8:00 p.m.
• All candidates must be available for the 8:00 a.m. – 5:00 p.m. shift for training during the first few months.

As a Bilingual Call Centre Customer Service Representative, you will serve as the primary point of contact for customers across all ESC product lines, providing support, resolving issues, and managing requests from initial contact to completion.

• Serve as the primary point of contact, identifying needs and providing accurate information and support.
• Investigate, implement solutions, and, when necessary, escalate customer issues.
• Process and manage customer orders, ensuring accurate data entry and transaction completion.
• Track and follow up on requests and orders to meet service level agreements.
• Respond to inquiries promptly and professionally.
• Maintain accurate records in the Eservice system, including detailed notes on client interactions and requests.
• Perform other assigned duties.

• Bilingual in English and French, both orally and written.
• Customer service experience; call‑center experience or similar fast‑paced environment.
• Post‑secondary education or equivalent experience (e.g., business, office admin, law clerk diploma) is an asset.
• Knowledge of corporate supply products.
• Self‑motivated, independent thinker who works well in a team.
• Comfortable with computers, printers, software installation, configuration, and the Internet.

• Competitive salary and benefits package.
• Hybrid work schedule.
• Recognition programs.
• Career development opportunities.
• Education support.