Bilingual Customer Service Representative

Join ESC Corporate Services Ltd. as a Bilingual Call Centre Customer Service Representative in Toronto. Deliver exceptional support for customers while managing inquiries and resolving issues in a hybrid work setting.

This full-time role requires fluency in both English and French. You will interact with customers across various product lines, ensuring accurate order processing and maintaining detailed records. Ideal candidates should possess relevant customer service experience, preferably in a call center or similar environment. Strong problem-solving skills and proficiency in technology are essential for success.

Key Responsibilities:

• Serve as the primary point of contact for customer support

• Investigate and resolve customer issues efficiently

• Manage customer orders with precise data entry

• Track requests to ensure service level compliance

• Maintain accurate records in the Eservice system

Requirements:

• Bilingual in English and French, both written and oral

• Customer service or call center experience preferred

• Post-secondary education or equivalent experience

• Knowledge of corporate supply products is an asset

• Proficient with computer systems and software

Enhance your career with comprehensive training and development opportunities at ESC Corporate Services Ltd. in Toronto.
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