Client-Focused Member Connect Representative

Become a key part of DUCA’s Member Connect Centre as a part-time Member Connect Representative. This North York role focuses on exceptional client service via calls, chats, and emails.

At DUCA, you will thrive in a dynamic, collaborative environment. We seek individuals who excel in customer service and are ready to meet cross-sell and productivity targets. Your contributions will help retain and grow membership through personalized financial solutions and exceptional service.

Key Responsibilities:

• Deliver outstanding service through inbound and outbound communications

• Identify cross-sell opportunities to enhance member experience

• Assist members in setting up online banking options

• Accurately process Member transactions within authorized limits

• Resolve inquiries and provide informative responses

Requirements:

• Post-secondary education in a related field

• Minimum of 2 years in contact center or financial services

• Strong customer service and communication skills

• Knowledge of Microsoft Office Suite

• Ability to manage time effectively in a fast-paced environment

This position relies on your ability to facilitate positive member experiences and support DUCA's mission.
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