Customer Activation Manager

Lead a dynamic team at Float as a Customer Activation Manager in Toronto. Drive team performance and ensure a consistent onboarding experience for customers.

In this hands-on role, you will manage a team of five Customer Activation Managers in-person from Tuesdays to Thursdays. Your focus will be on driving total payment volume (TPV) results and activating metrics while developing onboarding playbooks and enhancing multi-product adoption. Utilize your expertise to guide the team through challenges, ensuring a seamless customer experience from initial interaction to long-term usage.

Key Responsibilities:

• Lead and develop five Customer Activation Managers

• Oversee onboarding playbook standardization across team members

• Diagnose blockers and coach CAMs on activations

• Partner with Sales and Customer Success for smooth transitions

• Provide impactful customer presentations for high-value accounts

Requirements:

• Proven experience managing a team in activation-driven roles

• Background in payment systems or consumption-based business models

• Strong analytical skills for trend spotting

• Ability to thrive in startup environments

• Excellent interpersonal and collaboration skills

Drive impactful customer activation strategies while cultivating a supportive team culture at Float.
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