Customer Service Advocate Bilingual

Position: Customer Service Advocate Bilingual Role
Drive customer satisfaction at GM Financial in this Bilingual Customer Service Advocate role. Become the vital link in servicing lease and loan inquiries while fostering dealer relationships.

This position calls for candidates fluent in English and French to elevate the customer experience.

Your role will encompass evaluating account details, resolving issues, and ensuring effective communication with customers and dealers. Prioritizing service integrity, you'll contribute significantly to GM Financial’s goals by maintaining lasting relationships through exceptional service.

Key Responsibilities:

• Provide high-quality service via inbound and outbound channels

• Resolve customer inquiries while adhering to company policies

• Promote initiatives to enhance brand loyalty

• Collaborate with teams to ensure efficient issue resolution

• Maintain data integrity and compliance with regulations

Requirements:

• Strong verbal and written communication in English and French

• 0–2 years customer service experience

• Familiarity with financial service systems

• Proficient in Microsoft Office applications

• Knowledge of repossession and remarketing procedures

Utilize your language skills and financial acumen to excel as a Customer Service Advocate at GM Financial.
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