Bilingual Customer Service – English​/French

Responsibilities

• Serve as a customer advocate and Customer Service subject matter expert
• Act as a primary point of contact for customers
• Responsible for building and maintaining strong working relationships with both internal and external stakeholders
• Ensure customer requirements are clearly understood and effectively communicated
• Support team capability through knowledge sharing and mentoring as required
• Act as a technical resource for SAP
• Process customer inquiries and product complaints in QMS/Call Track system
• Conduct regular audits to identify/manage all exceptions that can impact customer experience
• Participate in customer supply meetings, providing updates and solutions for order and inventory issues
• Contribute in the development and revision of policies, procedures, and processes to improve efficiency and service standards

• Minimum College Education preferred
• Fluency in French required for Bilingual role
• Strong written and oral communication skills
• Proficient with ERP/MRP concepts and applications
• Proficient with Microsoft applications
• Strong organization skills and attention to detail
• Good analytical and decision-making skills an asset
• Ability to be an independent decision maker
• Previous Customer Service and Call Centre experience an asset
• 3-5 years experience in a Customer Service oriented role, with strong interpersonal skills
• Excellent written and verbal English communication skills
• Ability to work well during peak pressure periods
• Ability to work in a team environment

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• Customer Service
• ERP Applications
• MRP Concepts
• QMS/Call Track System
• Auditing
• Policy Development
• Process Improvement

• Interpersonal Skills
• Organization Skills
• Attention to Detail
• Team Collaboration
• Independent Decision Making