Hybrid Senior Customer Success Manager

Become a Senior Customer Success Manager with Accord, focusing on hybrid work in Toronto or San Francisco. Lead the full customer lifecycle to support client growth and satisfaction across mid-market and enterprise sectors.

This hands-on role emphasizes your strategic capabilities as you take charge of onboarding, engagement, and renewal processes. You will collaborate effectively across departments to deliver a seamless customer experience, advocating for their needs while monitoring account health for proactive engagement. Shape the future of customer success initiatives.

Key Responsibilities:

• Own customer onboarding and drive implementation success

• Track and evaluate customer success metrics regularly

• Negotiate renewals and discover expansion avenues

• Build meaningful relationships within customer organizations

• Partner with cross-functional teams for operational alignment

Requirements:

• 5+ years of experience in Customer Success management

• Proven ability to manage the complete post-sales journey

• Expertise in relationship management with executives

• Strong analytical skills informing customer strategies

• Adaptable and collaborative mindset in evolving environments

Join Accord to lead customer success efforts and cultivate valuable client relationships.
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