Jobber Customer Success Specialist

Join Jobber as a Customer Success Specialist. This role focuses on empowering small businesses through excellent product support in a hybrid work environment.

We are looking for a Customer Success Specialist who will play a crucial role in assisting our users. This hybrid position requires engaging with hundreds of thousands of customers to ensure they fully utilize Jobber’s features. Your adaptability, empathy, and clear communication will enhance our service delivery to home service professionals.

Key Responsibilities:

• Provide support via phone, email, and live chat

• Educate users on features and custom workflows

• Resolve customer inquiries with care

• Document and share user feedback with the team

• Maintain professionalism in all communication

Requirements:

• Minimum of 1 year in contact centre roles

• Quick problem-solving capabilities

• Excellent verbal and written skills

• Familiarity with cloud technologies

• Consistent reliability under pressure

Make a significant impact in the customer journey at Jobber by leveraging your support skills and technology expertise.
#J-18808-Ljbffr