Bilingual Spanish Call Center Representative; Collections

Bilingual Spanish Call Center Representative (Collections) Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills – Spanish skills are an advantage
• Previous call center/collections experience is not required but considered an asset

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

$18.00 – $18.50 per hour

Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.