Customer Service and Administration Specialist

Become a key part of our team as a Bilingual Customer Service and Administration Specialist at Yonge & York Mills. Use your fluency in both English and French to deliver exceptional client service every day.

Our organization is looking for an experienced customer service professional to join us in connecting with clients effectively. You will handle approximately 40 inbound calls daily, providing high-quality support while managing administrative duties. Your strong communication and multitasking skills will allow for successful interactions, enhancing client satisfaction.

Key Responsibilities:

• Manage all incoming client inquiries and complaints

• Handle administrative tasks throughout work hours

• Provide reassurance and service to clients with empathy

• Serve as the primary contact for clients via phone

• Foster cooperative communication with the team

Requirements:

• At least 2 years of experience in a customer service role

• Excellent command of English and French for conversations

• Skilled in research and detailed problem solving

• Proficient in Microsoft Word, Excel, and Outlook

• Must be flexible to work shifts between 8 AM and 8 PM

Bring your expertise to ensure quality client service in a busy environment.
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