Customer-Focused Solutions Advisor

Position: Customer-Focused Payment Solutions Advisor
Elevate your career at Propel as a Payment Solutions Advisor in a vibrant fintech environment. Manage customer interactions, ensure account rehabilitation, and thrive in this dynamic role.

As a key member of Propel, you're integral in delivering exceptional customer service. You’ll respond to inquiries through various channels, maintain professional interactions, and assist in account management. Your strong communication skills coupled with a detail-oriented mindset will impact customer satisfaction positively.

Key Responsibilities:

• Respond to inbound and outbound inquiries via multiple channels

• Use web applications for account verification

• Cure and rehabilitate customer accounts in arrears

• Communicate kindly and professionally with clients

• Follow up on non-responsive accounts to boost engagement

Requirements:

• Strong work ethic and customer service passion

• Ability to handle high call volumes professionally

• Detail oriented with excellent communication skills

• Spanish language skills are an asset

• Previous call center experience considered beneficial

Bring your exceptional communication and customer service skills to Propel and thrive in a rewarding fintech culture.
#J-18808-Ljbffr