Client Success Manager
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-07-14
Listing for:
Info-Tech Research Group
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Account Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Drive client success as a Client Success Manager at Info-Tech Research Group. This role emphasizes relationship building, operational management, and strategic account growth.
In this dynamic position, you will manage a diverse book of business while ensuring members maximize their memberships. Utilize strong planning and organizational skills to schedule and lead calls effectively. Critical thinking and active listening will be essential to understand client's needs and enhance service delivery, ensuring satisfaction and driving renewals.
Key Responsibilities:
• Develop and execute member engagement plans
• Schedule and conduct account management calls
• Ensure high-quality service to boost renewals
• Manage incoming requests and inquiries from members
• Update CRM with accurate contact information
Requirements:
• Bachelor's degree is essential
• 3+ years in Account Management
• Experience in IT Research and Advisory sectors
• Ability to work collaboratively in teams
• Preferred bilingual skills in French, Spanish, or German
Elevate your career by making a significant impact on client relationships and satisfaction.
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