Customer Support Specialist - Medical

Position: Customer Support Specialist I - Medical
Exciting opportunity as a Customer Support Specialist I at Teleperformance, working in our Toronto office. This hybrid role focuses on delivering outstanding customer service in the medical sector while processing orders efficiently.

As a Customer Support Specialist I at Teleperformance, you will support dental offices by ensuring accurate order processing and providing exceptional customer relations. This full-time position requires strong communication skills and a detail-oriented mindset to manage customer inquiries across multiple channels effectively.

Key Responsibilities:

• Build and nurture relationships with dental offices

• Process customer orders and manage workflows

• Address product FAQs and provide basic guidance

• Handle payments and assist with billing inquiries

• Maintain accurate CRM documentation of interactions

Requirements:

• High school diploma or equivalent; post-secondary preferred

• 1–2+ years in customer service or contact center roles

• Strong verbal and written communication skills

• Basic proficiency in CRM systems and Office Suite

• Attention to detail in high-volume tasks

Utilize your customer service expertise to enhance experiences in the healthcare sector at Teleperformance.
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