Customer Support Specialist

Elevate your career with Teleperformance as a Customer Support Specialist II in Toronto. This hybrid role provides top-tier support for dental offices, combining problem-solving and customer empathy.

This position calls for an experienced professional, ideally with 1–2 years in customer service or B2B support. You will navigate complex customer accounts, ensure accurate management of order discrepancies, and maintain relationships with distributors and dental offices. Leverage your skills in CRM and case management systems, while contributing to our mission of providing exceptional customer experiences.

Key Responsibilities:

• Resolve order-related issues, including credits and returns

• Manage customer master data and account linkages

• Support multi-location accounts and structures

• Process email-based orders and inquiries

• Handle defective product reporting and case escalation

Requirements:

• 1–2 years in customer service or B2B support

• Strong analytical and problem-solving skills

• Experience with multi-layered customer accounts

• Proficiency in CRM tools

• Excellent written communication skills

Utilize your expertise in customer support to effect change with Teleperformance in Toronto.
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