Study Abroad Customer Service Specialist

Join our team as a Customer Service Specialist, where you will support students and parents throughout their study abroad journey. You will handle pre-departure inquiries and ensure satisfaction by assisting with course modifications.

In this role, your main responsibility is to act as a liaison between students and global campus operations. You'll efficiently manage tasks such as payments, necessary paperwork, and visa applications needed for a successful experience abroad. A proactive and detail-oriented approach is essential for this position.

Key Responsibilities:

• Address inquiries from students and parents regarding programs

• Manage customer complaints and coordinate solutions

• Ensure smooth communication with international campuses

• Handle course payments and document collection

• Support students with visa and study permit applications

Requirements:

• Bachelor’s Degree required

• Bilingual in French and English

• Desirable previous internship experience

• Strong problem-solving skills and attention to detail

• Self-motivated and capable of independent project management

Leverage your customer service expertise to create positive experiences for students embarking on their educational journeys.
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