Customer Service Representative - Bilingual Spanish

Elevate your career at Propel as a Customer Service Representative with Bilingual Spanish skills. In this role, you will engage with customers while leveraging our innovative fintech solutions.

We are looking for someone who is energized by meeting goals and delivering superior customer service in an exciting work environment. As a vital part of our team, you will utilize your communication strengths and adaptability to assist clients effectively, enhancing both their experience and our service delivery.

Key Responsibilities:

• Respond swiftly to customer inquiries via calls

• Investigate client accounts using web-based platforms

• Guide customers on available services with empathy

• Rehabilitate accounts that are in arrears

• Conduct follow-ups on non-responsive clients for effective resolution

Requirements:

• Strong commitment to customer satisfaction

• Ability to manage high service demands professionally

• Excellent detailing and communication abilities

• Spanish fluency preferred

• Background in call center or collections valued, not required

Bring your dedication and skills in a customer-focussed role at Propel and impact lives through our services.
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