Concierge

An Extraordinary Opportunity Awaits - V!

VA Leaside Opens in 2026!

Would you like to fill your time with meaningful, fulfilling work for Seniors? Join the exclusive launch team at V!

VA Leaside – Toronto's premier luxury retirement residence. Craft a truly exceptional lifestyle experience from the ground up in one of the city's most prestigious neighbourhoods.

Benefits:
Competitive salary, health benefits, team meals, vacation, sick pay, and more.

You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who inspires others to provide the highest standards of performance and customer service. You may or may not have experience as a concierge/front desk team member, but are willing and committed to learning how to be a great one. You are committed to excellence in customer service, willing to learn and/or share your expertise, and having fun.

V!

VA Retirement Communities is a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service in the retirement industry. We put people first and share the mission of Making Today Great.

As Concierge at a V!

VA Retirement Community, you will be accountable to your schedule and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on outstanding telephone etiquette, communication, record keeping and organization as the first contact for our Community Members and guests. When needed, you will be part of the first response team for all emergency calls from our Community Members and provide them with a compassionate and supportive approach to their needs.

You will report and document all findings to the Assistant Community Director, Concierge Lead, or designate to ensure a seamless communication and support system. You will maintain confidentiality and privacy of information. You will work closely with the Assistant Community Director, Concierge Lead or designate to address, support and honor the needs of our current and prospective Community Members.

• Communicate directly with community members and guests in person and by telephone to handle their concerns and issues, ensuring to pass on to the appropriate manager when necessary.
• Provide information on the community and services, events and arrange local activities.
• Arrange tours, travel, transportation when necessary.
• Arrange tickets, bookings, appointments and reservations.
• Provide access, entrance and exit supervision for community members and guests.
• Ensure the entrance and exits are kept free from any material that could pose a danger to community members and guests.
• Assist community members with automobile issues where necessary.
• Plan and arrange the necessary details and team support for conferences and parties for community members, internal and external groups.
• Respond to any emergency calls by or on behalf of Community Members; make calls to the Emergency Medical System and/or the Community Member’s emergency contact, as required.
• Ensure issue resolution relating to Concierge Services is followed through with cooperation from Community Members, families, and V!
  
  VA Team Members.
• Ensure the delivery of services required by Community Members, including referring them and their families to the appropriate manager if additional services or information are required.
• Ensure documentation is kept up to date for every Community Member, noting any changes and communicating this information to the rest of the team via email, written, and verbal means (e.g., phone number changes, moving suites, leave of absence).
• Conduct monthly, quarterly and annual audits as requested by the Assistant Community Director or Concierge Lead.
• Report any undesired behaviors, signs or symptoms that may attribute to the decline of general wellness of the Community Members.
• Follow and ensure effective Infection Control protocols are in place when needed.
• Assist with managing common areas.
• Attend and contribute to all Concierge department meetings and applicable Community meetings.
• Assist the Assistant Community…