Customer Service Associate

Position: Customer Service Associate - Metergy Solutions
Join Metergy Solutions Inc. as a Customer Service Associate and streamline customer interactions through expert support and resolution strategies. Contribute to a recession-proof business model focused on sustainability.

This role at Metergy requires a proactive individual with experience in customer service. As a Customer Service Associate, you will handle customer inquiries, manage various service requests, and ensure timely resolutions to enhance client satisfaction. You will engage in billing inquiries and maintain excellent communication with clients.

Key Responsibilities:

• Manage high volume inbound service requests

• Process electronic customer inquiries and applications

• Analyze and resolve billing complaints systematically

• Schedule customers for payment arrangements and account actions

• Prepare reports on account balances and issues

Requirements:

• Inbound call center or customer interaction background

• Must have high school diploma or equivalent

• Effective communication in English, Spanish is advantageous

• Strong analytical and organizational skills

• Experience in utility or telecom sectors is an asset

Utilize your excellence in communication and problem-solving to improve customer experiences at Metergy.
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