PR Newswire Customer Support Professional

Join PR Newswire as a Customer Support Professional, where your skills will shine in delivering top-tier service. Engage with customers via phone, chat, and email, ensuring their inquiries are addressed efficiently.

In this dynamic position, you will handle order setup and confirmations, ensuring all content meets acceptability standards. With your background in customer service and a Bachelor’s Degree, you will utilize platforms like Salesforce and Net Suite to strengthen client relationships and exceed performance metrics.

Key Responsibilities:

• Provide outstanding service through various communication forms

• Confirm and set distribution orders with clients

• Act as the resolution point for customer issues

• Educate clients about services and procedural guidelines

• Track and meet assigned activity metrics

Requirements:

• Bachelor’s Degree is mandatory

• At least one year of relevant customer service experience

• Excellent communication and listening abilities

• Detail-oriented with strong time management skills

• Flexible schedule for over-time or holiday work

Contribute to exceptional customer experiences at PR Newswire as a Customer Support Professional.
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