Onsite Customer Success Representative

Position: Onsite Customer Success Representative Role
Support SMB clients as a Customer Success Representative in Toronto, focusing on building valuable customer relationships and ensuring high-quality service delivery.

In this fully onsite position, you will be the primary contact for customers, guiding them through post-sales inquiries.

Your role encompasses troubleshooting issues and liaising with internal teams to enhance the overall customer journey. This role is perfect for a motivated individual looking to thrive in a collaborative and innovative environment.

Key Responsibilities:

• Act as the main contact for a portfolio of SMB customers

• Resolve customer queries via phone, email, and platforms

• Identify issues and provide solutions effectively

• Collaborate closely with cross-functional teams

• Improve customer support processes and service delivery

Requirements:

• At least 1 year in Customer Support or similar areas

• Strong communication and customer relationship skills

• Experience with customer support systems like Intercom

• Background in SaaS or fintech is a plus

• Capable of handling multiple tasks in fast-paced settings

Drive customer success and professional growth while contributing to an engaging technology organization.
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