Customer Support Associate

Position: Customer Support Associate at Loop
Become a vital part of Loop's mission as a Customer Support Associate in Toronto. Simultaneously manage collections and deliver top-notch customer service to our clients.

Loop is seeking a Collections and Customer Support Associate to work onsite in downtown Toronto. This role will focus on managing overdue accounts while also assisting customers with their queries—fulfilling responsibilities equally divided between collections and customer support. Your expertise in building customer relationships and problem-solving will be essential in navigating complex situations.

Key Responsibilities:

• Proactively resolve overdue customer accounts

• Conduct comprehensive customer outreach via phone and email

• Document payment agreements and account interactions

• Address inquiries on payments and account management

• Analyze customer issues to drive rapid resolutions

Requirements:

• 1–3 years experience in financial services or support

• Strong written and verbal communication abilities

• Comfortable with complex financial discussions

• Highly organized with great follow-through

• Knowledge of CRM systems is a plus

Step into an impactful role at Loop and thrive in a collaborative team environment.
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