Key Accounts Coordinator

Key Accounts Coordinator

The Key Account Coordinator provides administrative and operational support to the Key Accounts team by coordinating customer orders, communication, and issue resolution. This role works closely with internal branches across Ontario to ensure timely order processing, accurate documentation, and effective communication between customers and internal teams.

Supports day‑to‑day account operations by assisting with customer service activities, transaction processing, and accurate data management. Suited for a detail‑oriented and organized individual looking to develop experience in customer account coordination within a fast‑paced, service‑driven environment.

• Provide responsive and professional support to assigned key accounts
• Assist customers with general inquiries regarding products, orders, and services
• Act as a first point of contact for basic account‑related questions and requests
• Enter and process customer orders, quotes, and returns accurately in the system
• Support the coordination of order fulfillment, including liaising with branches and internal teams
• Help track order status and communicate updates to customers and internal stakeholders
  
  Ensure quoted pricing is correctly reflected on sales orders
• Collaborate with branch teams to support scheduling of deliveries and pickups
• Assist in gathering product information from suppliers and internal departments
• Support communication between sales, operations, purchasing, and branch teams
• Maintain regular communication with customers to provide updates and support
• Assist in relaying product information and general guidance as directed by the Key Accounts team
• Escalate complex issues to the appropriate team members as needed
• Maintain accurate records of customer interactions, orders, and account details
• Support documentation and data entry to ensure system accuracy
• Assist in organizing account‑related information for the Key Accounts team

• Experience in a customer service or administrative support role
• Strong communication skills, both written and verbal
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Ability to work collaboratively in a team‑oriented environment
• Willingness to learn product knowledge and industry concepts
• Experience in building supply, construction, or distribution environments is an asset

• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company‑paid holidays)
• Short‑ and Long‑term disability coverage
• Overtime available in peak periods