Bilingual Customer Success Specialist

Shape customer experiences as a Bilingual Customer Success Specialist with Hugel in downtown Toronto. Engage clients through proactive outreach, sales collaboration, and operational excellence.

Hugel is seeking a bilingual (French & English) specialist to enhance customer success in a dynamic role. This position emphasizes long-term relationship building, effective communication, and keen attention to detail. Your expertise will drive seamless support across the customer lifecycle, increasing satisfaction and loyalty.

Key Responsibilities:

• Manage inbound customer inquiries through various channels

• Coordinate onboarding, account setup, and ongoing support

• Maintain strong relationships with key clients and stakeholders

• Document customer interactions in Salesforce accurately

• Collaborate with Field Sales on account performance insights

Requirements:

• 3+ years in customer success, inside sales, or account management

• Proficient in French and English, both spoken and written

• Strong organizational and problem-solving skills

• Experience in a fast-paced customer-facing environment

• Detail-oriented with ability to manage competing priorities

Enhance customer satisfaction and contribute to Hugel's growth in the medical aesthetics field.
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