Bilingual Customer Care Specialist

Enhance the user experience with Apply To Education  as a Bilingual Customer Care Specialist. Provide support to teachers and applicants in English and French while working in a vibrant office setting.

Join Apply To Education , where you'll be the first point of contact for inquiries about our platform. Ideal for recent graduates, this in-office role allows you to develop your customer service skills and grow your career. Responsibilities include technical troubleshooting, effective communication, and administrative support.

Key Responsibilities:

• Provide timely and effective support to customers

• Respond to phone and email inquiries promptly

• Troubleshoot technical issues with user accounts

• Suggest improvements for a better user experience

• Conduct data entry and manage bulk account activations

Requirements:

• Bilingual in French and English

• Minimum one year of customer service experience

• Post-secondary diploma or degree required

• Proficient in Microsoft Office and Windows OS

• Excellent oral and written communication skills

Leverage your bilingual skills and customer service experience to elevate the Apply To Education  user experience.
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