Front Desk Representative; Casual

About the Role

Does "service with a smile" mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are currently seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence.

• Greeting all guests and residents professionally and courteously, and assisting with any requests and inquiries.
• Accepting and notifying residents of parcel and mail deliveries.
• Monitoring CCTV cameras and reviewing footage as necessary.
• Performing periodic building exterior checks.
• Assisting with resident move‑in and incoming unit inspections and tours.
• Assisting residents with booking building amenity spaces.
• Maintaining lobby, concierge desk, and mailroom to a high standard of cleanliness.
• Collecting maintenance requests, rental payments, and resident notices.
• Logging and recording all resident communications, preparing, and distributing building notices.
• Assisting the General Manager with maintenance emergencies and coordinating resident events as required.
• Providing access to all trades visiting the property and signing out building keys.
• Organizing and managing the signing out of all rental items including dollies, carts, and tools.
• Responding to noise complaints and resident concerns as needed.

• Exceptional interpersonal skills with a strong customer service orientation and the ability to build rapport with residents and guests.
• Excellent written and verbal communication skills for clear and professional interactions and documentation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a high level of comfort with learning new software.
• Proven ability to thrive in a fast‑paced environment and manage multiple priorities effectively, both independently and as part of a team.
• Experience with Yardi or similar property management software is a significant asset.

$19.39 CAD per hour + discretionary bonus eligibility

Shiplake Properties may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.

We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.