Customer Service Specialist at Bausch + Lomb

Elevate customer satisfaction with Bausch + Lomb as a Customer Service Specialist. This role emphasizes order processing accuracy, proactive communication, and supports future leadership growth.

As a key liaison for Bausch + Lomb Surgical customers, you will handle inquiries, manage order processing, and provide guidance to new team members. Your expertise will enhance customer relationships, ensuring prompt order fulfillment and effective issue resolution. You will contribute to training initiatives and process improvements, positioning yourself for potential leadership roles within the team.

Key Responsibilities:

• Manage order processing via email, fax, and SAP

• Provide timely updates on complex customer inquiries

• Train new Customer Service team members

• Monitor open orders for timely shipping

• Document customer interactions and complaints accurately

Requirements:

• Degree or Diploma from a reputable institution

• Minimum 3 years’ technical customer service experience

• Bilingual in French and English

• Strong understanding of SAP order management

• Proven problem-solving and communication skills

Demonstrate your customer service expertise and support seamless operations at Bausch + Lomb.
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