Member Services Representative - Part Time

Member Services Representative - Part Time - 2 Month Contract

Job Category:
Retail

Requisition Number: MEMBE
007457

Posted:
July 14, 2026

Part‑Time

Location:

Morningside, Scarborough, ON M1B 3C3, CAN

As a Member Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role you will attend to our Members with excellence, patience, and empathy while positioning Meridian’s products and services to add value to our Members' financial wellbeing.

• Demonstrate passion for Member Experience and ensure Meridian exceeds Member expectations.
• Work with internal partners—Wealth, Small Business, Mobile Mortgage Specialists—to deliver value‑added member‑centric products and solutions.

• Highly engaged team player working cooperatively with peers within the branch and across Meridian.
• Effective communication and respect for diverse opinions.
• Develop clear, measurable goals aligned with business priorities.
• Act as a trusted partner and build internal relationships across Member Experience teams and cross‑functional departments.
• Participate and lead branch activities to expand Member relationships, including Digital Ambassador Program.

• Deliver an exceptional Member experience and continuously grow Member Experience.
• Serve Members with excellence, demonstrate patience, empathy, and consultative skills.
• Promote products and services where appropriate, providing qualified referrals.
• Ensure accurate and timely transaction posting, maintain confidentiality and discretion.
• Identify and grow Member relationships, removing systemic barriers.
• Leverage virtual technology platforms for impactful communication.

• Participate in community engagement plan, promote Meridian in local events, and support community programs.

• Flexible to work all scheduled hours, including evenings and weekends.
• Strong knowledge of computer systems and ability to make decisions decisively.
• Excellent communication, negotiation, writing, and oral skills; mitigate and resolve Member Concerns.
• Effective organizational time‑management and problem‑solving skills.
• Embrace virtual technology platforms used by Members and partners.
• Collaborate with leadership to develop plans and recommendations supporting strategic objectives.
• Bring innovative ideas and stay current with market trends.
• Member‑focused with enthusiasm and tenacity to exceed goals.
• Proactive in anticipating needs and opportunities.
• Maintain open communication and build trust.
• Show business savvy, integrity, and partner orientation.

• Sales‑oriented experience in a front‑line sales or service‑related industry.
• High School diploma or relevant work experience.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $45,000 – $54,000 annually

Benefits include paid vacation time, financial benefits such as free banking and special rates on mortgages, lines of credit, and a unique rewards and recognition program.

This role is located in office at our Morningside Branch located at 797 Milner Ave., Unit #100 (Milner & Morningside), Scarborough, ON M1B 3C3.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.