Customer-Focused Collections Associate

Join Loop in Toronto as a Customer-Focused Collections and Customer Support Associate, where your problem-solving skills will shine. Handle overdue accounts while delivering outstanding customer service.

In this fast-paced Fin Tech startup, you will manage collections and support customers in navigating their financial situations. Your daily interactions with business owners will require a balance of empathy and accountability to ensure effective resolutions. Approximately 70% of your role will be devoted to resolving overdue accounts, while the remaining 30% focuses on customer inquiries.

Key Responsibilities:

• Own a portfolio of past-due accounts and engage with customers

• Negotiate repayment agreements and maintain accurate records

• Provide professional support for customer payment inquiries

• Investigate and resolve issues with internal teams

• Identify trends in collections to improve processes

Requirements:

• 1–3 years of experience in financial services or collections

• Strong verbal and written communication skills

• Ability to handle difficult conversations professionally

• Organized with keen attention to detail

• Familiarity with CRM and support platforms is a plus

Leverage your expertise in collections and customer support at Loop to shape positive client experiences.
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