Enterprise Customer Success Manager

Position: Enterprise Customer Success Manager at Deliverect
Drive customer satisfaction and growth at Deliverect as an Enterprise Customer Success Manager. This hybrid role emphasizes client retention and leveraging data insights for the food and retail sectors.

Deliverect seeks a motivated professional with over three years of experience in customer success or account management, ideally in a SaaS environment. You'll act as a subject matter expert throughout client projects, ensuring seamless software implementation. Your expertise in tools like Planhat and Hub Spot will support deep client understanding for enhanced upselling opportunities.

Key Responsibilities:

• Design clear client retention goals for effective engagement

• Monitor software implementation milestones and strategies

• Analyze data to highlight customer profitability improvements

• Identify upsell opportunities through relationship nurturing

• Create tailored presentations to convey product value

Requirements:

• 3+ years in Customer Success or Account Management

• Proficiency in Planhat, Hub Spot, and Google Suite

• Strong technical aptitude with SaaS applications

• Exceptional communication and interpersonal skills

• Background in POS systems or food-tech preferred

Leverage your customer success expertise to enhance enterprise client experiences at Deliverect.
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