Customer Success Manager

Position: Customer Success Manager at Cin7
Shape customer experiences at Cin7 as a Customer Success Manager, driving engagement and retention with high-volume SaaS accounts. Elevate product adoption while building strategic relationships that ensure client satisfaction.

At Cin7, you will play a vital role in customer lifecycle management, specifically in retention and product adoption. Your experience in SaaS customer success will shine as you manage a portfolio of 450 key accounts, guiding clients to maximize value from our platform. Collaborate across teams to support clients through daily calls, QBRs, and tailored success plans.

Key Responsibilities:

• Build strong relationships focusing on strategic value and success

• Manage a high-volume book of business with growing brands

• Conduct daily tech-touch and human-touch customer calls

• Identify customer challenges and develop scalable solutions

• Drive accountability with clear goals and success measures

Requirements:

• Over 5 years in customer-facing roles in SaaS

• Proven skills in account management and client retention

• Strong communication skills; simplify technical concepts

• Experience analyzing data and customer KPIs

• Bachelor’s degree or equivalent experience

Leverage your expertise in customer success to enrich experiences for Cin7 clients and foster long-term partnerships.
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