Key Accounts Coordinator

Key Accounts Coordinator
The Key Account Coordinator provides administrative and operational support to the Key Accounts team by coordinating customer orders, communication, and issue resolution. This role works closely with internal branches across Ontario to ensure timely order processing, accurate documentation, and effective communication between customers and internal teams.

Supports day‑to‑day account operations by assisting with customer service activities, transaction processing, and accurate data management. Suited for a detail‑oriented and organized individual looking to develop experience in customer account coordination within a fast‑paced, service‑driven environment.

Responsibilities

Provide responsive and professional support to assigned key accounts

Assist customers with general inquiries regarding products, orders, and services

Act as a first point of contact for basic account‑related questions and requests

Enter and process customer orders, quotes, and returns accurately in the system

Support the coordination of order fulfillment, including liaising with branches and internal teams

Help track order status and communicate updates to customers and internal stakeholders

Ensure quoted pricing is correctly reflected on sales orders

Collaborate with branch teams to support scheduling of deliveries and pickups

Assist in gathering product information from suppliers and internal departments

Support communication between sales, operations, purchasing, and branch teams

Maintain regular communication with customers to provide updates and support

Assist in relaying product information and general guidance as directed by the Key Accounts team

Escalate complex issues to the appropriate team members as needed

Maintain accurate records of customer interactions, orders, and account details

Support documentation and data entry to ensure system accuracy

Assist in organizing account‑related information for the Key Accounts team

Requirements

Experience in a customer service or administrative support role

Strong communication skills, both written and verbal

Strong attention to detail and accuracy

Good organizational and time management skills

Ability to work collaboratively in a team‑oriented environment

Willingness to learn product knowledge and industry concepts

Experience in building supply, construction, or distribution environments is an asset

Benefits

Employee Assistance Programs and Telemedicine Services

Retirement saving plans

Employee referral bonuses

Paid training and development

Paid time off (vacation, sick time and company‑paid holidays)

Short‑ and Long‑term disability coverage

Overtime available in peak periods

#J-18808-Ljbffr