Bilingual Client Service Representative

Elevate your career as a Bilingual Representative at the Law Society of Ontario, offering premier client service in both French and English. Engage with lawyers, paralegals, and the public in a rewarding Contact Centre role.

As a Bilingual Client Service Representative, you will leverage your two years of client service experience in a high volume call centre environment. This dynamic role emphasizes superior client service delivery, requiring a thorough understanding of the Law Society's services and regulatory framework. Be ready to navigate complex inquiries and provide accurate information seamlessly in both official languages.

Key Responsibilities:

• Provide comprehensive support to licensees regarding practice topics

• Facilitate accurate and timely complaint information to callers

• Assist various stakeholders with inquiries across departments

• Act as a first contact for public and professional inquiries

• Collaborate with team members to enhance service delivery

Requirements:

• College diploma or university degree required

• Minimum of 2 years in a high-volume call center

• Bilingual proficiency in French and English

• Strong knowledge of regulatory frameworks

• Excellent communication and organizational skills

Utilize your bilingual skills and client service expertise to make a significant impact at the Law Society of Ontario.
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