Customer Support Digital Learning

Position: Customer Support for Digital Learning
Be part of Nelson Education's initiative as a part-time Customer Support Representative, focusing on Edwin, our digital learning platform. Provide essential support to users with flexible evening and weekend shifts.

As a part-time Customer Support Representative at Nelson, your role will enhance the Edwin experience for all users. You will act as a reliable support contact, fielding inquiries outside normal business hours and ensuring that customer needs are met efficiently and accurately. This position emphasizes self-sufficiency and a strong understanding of our products and procedures.

Key Responsibilities:

• Communicate with Edwin customers through phone and email

• Ensure adherence to service standards and workflows

• Manage and document customer interactions meticulously

• Provide feedback on recurring challenges to improve services

• Participate in training and support programs for continuous learning

Requirements:

• Strong customer service and communication expertise

• Problem-solving and effective time management skills

• Digitally savvy and able to perform quick troubleshooting

• Experience with relevant software, including MS Office

• Independence and teamwork skills

Contribute to a collaborative environment by delivering optimal customer service at Nelson Education.
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