Customer Experience Manager in Ontario

Elevate customer satisfaction as a Customer Experience Manager with Garda World in Ontario. Oversee a passionate team to ensure seamless passenger experiences and exceptional service across screening processes.

In this management role, you will lead the Facilitator team while setting performance standards and tracking progress. Your focus will be on fostering an inclusive team culture and continuously improving customer service outcomes. Being fluent in both English and French is essential to address inquiries and escalate concerns efficiently.

Key Responsibilities:

• Provide leadership and coaching to the Facilitator team

• Monitor passenger flow and manage wait times

• Address and resolve customer escalations

• Conduct team meetings and performance evaluations

• Collaborate with stakeholders to enhance experiences

Requirements:

• Post-secondary education or equivalent experience

• 1-3 years in the aviation or service industry

• Fluent in English and French

• Strong leadership and interpersonal skills

• Knowledge of accessibility regulations preferred

Become a key player in delivering excellence in customer experience with Garda World.
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