Customer Experience Specialist at Metergy

Enhance customer satisfaction as a Customer Experience Specialist at Metergy Solutions in Markham, Ontario. Provide professional assistance and resolve inquiries promptly in a bustling environment.

This role focuses on improving customer relations for Metergy, a leading submetering solutions provider. You will handle calls, manage billing complaints, and support customer requests while participating in projects. The ideal candidate excels in communication and conflict resolution while maintaining a calm demeanor.

Key Responsibilities:

• Respond to service requests over the phone

• Analyze and resolve customer billing complaints

• Process customer inquiries via email and online

• Schedule payment arrangements and manage delinquent accounts

• Maintain detailed records of customer interactions

Requirements:

• Previous call center experience preferred

• High school diploma or equivalent

• Spanish communication skills highly valued

• Strong problem-solving and organizational skills

• Ability to work effectively in a fast-paced environment

Drive customer satisfaction with effective communication and problem-solving skills at Metergy as a Customer Experience Specialist.
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