Onsite Customer Support Agent

Become a key player in a dynamic fintech startup as a Customer Support Agent in Toronto. Provide exceptional email-based support while engaging with a range of customer needs.

The position is fully onsite and involves working weekends as part of a six-month contract with opportunities for extension. You will navigate multiple systems to swiftly address inquiries and enhance the customer journey through effective communication and problem solving.

Key Responsibilities:

• Respond professionally to email inquiries promptly

• Troubleshoot and resolve customer issues

• Manage numerous support tickets efficiently

• Develop and improve internal help documentation

• Escalate sensitive matters as needed

Requirements:

• 1 to 3 years of relevant customer support experience

• Strong written communication skills in English

• Proficient with digital communication platforms

• Capable of multitasking in a busy environment

• Interest in the technology or fintech sectors

Utilize your customer service expertise to impact the fintech landscape positively and embark on a rewarding career journey.
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