Customer Support Manager Team

Position: Customer Support Manager for Localcoin Team
Become the Customer Support Manager for Localcoin, where you'll enhance customer experiences from our Etobicoke, ON office. Lead a hybrid team dedicated to exceptional service delivery.

Localcoin is on the lookout for a dedicated Customer Support Manager to lead our Customer Success team. You'll focus on optimizing service delivery across email, chat, and phone while ensuring that team members are equipped with the necessary tools and training. Your focus will be on improving policies that facilitate better customer interactions and satisfaction.

Key Responsibilities:

• Optimize customer service delivery across all channels

• Champion service-focused projects for improvement

• Execute the training and onboarding for new hires

• Monitor quality assurance across support interactions

• Encourage a culture of performance excellence and coaching

Requirements:

• At least 5 years in customer service with leadership experience

• Proven ability to lead remote teams

• Understanding of outstanding customer service

• Ability to manage time effectively and prioritize tasks

• Familiar with customer service software and analytical tools

Take the lead in transforming customer support experiences at Localcoin through effective management and continuous improvement.
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