Customer Operations Administrator

About the Role
At Porsche, we are driven by our passion for performance and innovation. As part of our team, you'll work alongside dedicated professionals who share a strong commitment to excellence.

Porsche Financial Services Canada (PFSC) offers a range of customizable financial solutions for drivers who know exactly what they want. The same power, confidence, and control experienced behind the wheel of a Porsche can be found in every step of our customer journey, helping make our customers' dreams a reality.

Your Role

As a Customer Operations Administrator, you will play a critical role in delivering exceptional customer experience across multiple touchpoints. You'll support core operational functions including customer service, lease‑end processes, and collections, ensuring accuracy, responsiveness, and professionalism in every interaction.

This is a fast‑paced, collaborative role requiring strong communication skills and the ability to manage competing priorities while maintaining high service standards.

Responsibilities

Provide high-quality customer service through inbound and outbound phone and email interactions with customers, dealers, and vendors

Support Customer Service operations, maintaining service levels and key performance indicators (KPIs)

Manage and process customer account documentation and administrative requests accurately and within timelines

Monitor and respond to shared inboxes, completing assigned tasks efficiently

Assist with lease‑end activities, including processing documentation requests

Support collections operations through preparation and distribution of documentation

Provide mailroom support, ensuring sensitive documents are handled and escalated appropriately

Build strong relationships with internal teams and external partners across multiple channels

Complete operational work queues and required training in accordance with service standards

Qualifications

Bilingual in French (Canadian) and English with strong written and verbal communication skills

Experience in customer service, administration, or call center environments

Working knowledge of automotive, banking, and/or insurance industries

Strong organizational and time management skills

A solution‑focused, analytical mindset with the ability to work independently

Proficiency in Microsoft Office (Word, Excel, Outlook)

Post‑secondary education or equivalent experience

Working Conditions

Location:

Toronto Head Office, 165 Yorkland Blvd. Unit 150, Toronto, ON M2J 4R2

Schedule/

Shifts:

Monday to Friday, 9:00 AM – 6:00 PM (EST)

Percentage of required travel:  None

Benefits

Expected salary range of $63,000–$68,000, commensurate with experience and qualifications

Comprehensive medical, dental, and vision coverage, a flexible Health Spending Account, and company‑paid life and disability insurance

Generous Group RRSP program with employer matching to help you plan for the future

Wellness and education reimbursements, along with partnership programs to support your personal development and well‑being

Exclusive discount programs enhancing the Porsche lifestyle

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