Customer Care Homes

Position: Customer Care at Lennar Homes
Elevate homeowner satisfaction as a Customer Care Representative with Lennar, a top home builder. Provide warranty and service support through digital communication and remote technologies.

As a vital part of the Lennar Customer Care Team, you will manage service requests, ensuring rapid resolution through effective communication.

Your role involves using remote assistance tools to guide homeowners, document case findings, and coordinate repairs with Trade Partners for timely action.

Key Responsibilities:

• Handle homeowner requests promptly and professionally

• Use remote tools for troubleshooting and resolutions

• Share warranty guidance and self-help solutions

• Maintain thorough documentation of cases

• Coordinate warranty repairs and Trade Partner actions

Requirements:

• High School diploma or GED required

• Prior customer service experience, preferably in homebuilding

• Strong organizational and time-management skills

• Intermediate PC skills in Microsoft Office

• Flexible availability for varied hours

Bring your customer service expertise and communication skills to enhance homeowner experiences at Lennar.
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